Name: Amy W
Job Title: Network Support Engineer
Tell us a little about your job:
My day to day work comprises of troubleshooting issues with WiFi access points, switches, routers and firewalls. Our team is responsible for keeping over 50 separate LANs and WiFi networks up and running, as well as implementing projects and future proofing our sites.
What is the favourite part of what you do?
The sense of satisfaction that comes with fixing a critical error or completing a large scale project. There’s nothing better than sitting back in your chair and seeing everything running smoothly.
How did you get to where you are today?
I spent many years working various first and second line Service Desk roles, as well as Content Management and Systems Integration. I have always had a keen interest in networking and tried to steer my career in that direction. I was lucky enough to be given an opportunity by my current employer to make the jump to Networking, and I haven’t looked back since.
What advice would you give to budding Network Engineers?
Learn as much as you can! There are a myriad of free online courses, videos (I would recommend Professor Messer and DansCourses) and forums (My favourite are the /r/networking and /r/ccna subreddits.) Becoming familiar with the challenges and terminology used in the workplace will help you stand out from the crowd in interviews. Consider taking an entry level networking certification, such as CompTIA’s Network+ or the Cisco CCNA to really boost your CV.
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